Younicorn Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information. This policy applies to personal information we collect from visitors to www.younicorn.co.nz (Younicorn) and other persons with whom we deal directly, including where we collect information from you on behalf of a supplier of retail broadband and/or energy services in New Zealand (Provider).
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
We may change this policy by uploading a revised policy onto Younicorn. The change will apply from the date that we upload the revised policy. This policy was last updated on 07/11/22.
If you do a comparison of New Zealand broadband and/or energy offerings (Deals) on Younicorn, we collect your street address directly from you.
We collect generic meter information and network information from electricity and broadband registries. This information is publicly available. This information, along with your street address (which is collected directly from you), is required to compare Deals applicable to you.
• respond to lawful requests by public authorities, including to comply with law enforcement requirements
• protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act and any other applicable law.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails firstname.lastname@example.org.
We may disclose your personal information to:
• another company within our group
• any business that supports Younicorn, including any person that hosts or maintains any underlying IT system or data centre that we use to provide Younicorn or other services and products
• a Provider of a Deal where you want to sign up to the Deal
• other third parties (as anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a law enforcement agency or regulatory authority)
• another company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition
• any other person authorised by the Act or another law
• any other person authorised by you.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand. We have ensured these businesses are subject to privacy safeguards that are comparable to those in place in New Zealand.
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to Younicorn. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
When you fill in a contact or enquiry form on Younicorn, or contact us via our chat bot, we collect information you choose to provide to us, including feedback.
In other circumstances, we may collect personal information about you, but we will always collect this information from:
• you directly
• third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
You are not required to provide us with your personal information. However, if you do not, we may not be able to provide Deal comparisons or connect you with a Provider if you want to sign up to their Deal.
We will use your personal information to:
• provide Younicorn to you
• verify your identity
• confirm where you reside for the purpose of comparing Deals for you
• connect you to Provider for a Deal that you want to sign up to
• market our services and products to you, including contacting you electronically (e.g. by text or email)
• improve Younicorn, and any related services and products
• respond to communications from you, including a complaint
• conduct research and statistical analysis (on an anonymised basis)
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at email@example.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
By continuing to use Younicorn and related services, you agree to us using the cookies described below.
Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.
Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience.
Cookies can be session or persistent cookies. Session cookies are temporary and only stay on your browser until you stop browsing. Persistent cookies stay on your device until they expire or are deleted.
The cookies used on Younicorn may be first party cookies (set by us) or third party cookies (cookies set on Younicorn by a person other than us). The third party companies that place cookies on Younicorn will have their own privacy policies.
The types of cookies used by us, and most websites, can generally be categorised as follows.
Strictly necessary cookies
These cookies are essential for the full functionality of Younicorn. They enable you to navigate around Younicorn and use its features e.g. accessing secure areas. If you opt out of these cookies, you may not be able to access all the functions of Younicorn.
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit Younicorn, you may not be able to access certain parts of Younicorn , and some functionalities may not work.
You can find out more information about how to change your browser cookie settings at www.aboutcookies.org.uk.
To learn more about how to control cookie settings through your browser:
• click here to learn more about the Private Browsing setting and managing cookie settings in Firefox
• click here to learn more about Incognito and managing cookie settings in Chrome
• click here to learn more about InPrivate and managing cookie settings in Internet Explorer
These cookies do not track where else you have been on the internet and do not remember your preferences beyond your current visit. These cookies are generally first party session cookies which will expire when you close your browsing session. These cookies do not collect information that could be used for marketing purposes.
Functionality cookies These cookies allow a website to remember choices you make and provide enhanced, more personal features. e.g. these cookies allow us to remember the settings you have applied to the website (such as font size, preferences or colours), identify whether you are a returning website visitor and present you with a personalised version of the website, or eliminate the need for you to re-enter your login details. The information these cookies collect is generally anonymous and they do not track your browsing activity on other websites. These cookies may be first or third party, session or persistent cookies.
Performance cookies These cookies collect information about how you use a website, e.g. which pages are the most visited and if you receive any error message from any page. This information helps us improve the way Younicorn and related services work and helps us manage the performance and design of Younicorn. These cookies do not gather information that identifies you. All of the information these cookies collect is aggregated and anonymous. These cookies may be first or third party, session or persistent cookies.
We use Google Analytics to collect information about visitors to Younicorn. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on Younicorn. We use this information to help us manage the performance and design of Younicorn and to improve Younicorn.
We use Google Analytics Advertising Features, including Remarketing with Analytics, Demographic and Interests reporting in Analytics, Campaign Manager integration (formerly known as DoubleClick), Display & Video 360 integration, Google Display Network (GDN) Impression Reporting and Segments. We may also use Google Ads from time to time.